Endemic

So, here's the response from Bed, Bath and Beyond corporate:

"Dear Douglas, 

Thank you for taking the time to bring this matter to our attention. In instances such as this, the complaint is forwarded to the District & Regional Customer Service Managers for that particular store. However, we are unable to distinguish store location with the information provided. Please forward the exact street, city & state, so we can contact the Manager for that store along with your contact telephone number and a good time to call you. Once we receive this information, you will be contacted by the District Customer Service Manager within 24 - 48 business hours.

We truly apologize for any inconvenience this may have caused. If you have additional questions or concerns, feel free to forward your response via email or contact Customer Service by dialing 1-800-GO-BEYOND (1-800-462-3966).

Sincerely,

Kiara
Customer Service
Bed Bath & Beyond 

"

So, what's wrong with this response?

Nothing. It's business as usual. 'Kiara' did nothing outside of her job description.

She didn't read my complaint, for if she did, she surely would have seen the words 'Loisdale' and 'Bed, Bath, and Beyond' juxtaposed. I mentioned the word 'Loisdale' twice, in fact.

So if we go to google and enter 'Loisdale Bed Bath Beyond' we get the following top response:

Bed Bath and Beyond - Springfield, 6642 Loisdale Road VA 22150 ...

That took less than a second for me to do.

How hard was that, Kiara, to do your job with any diligence? You're welcome, by the way, for letting me do what you are supposed to do, as customer service.

Do you see how this is endemic? I got the same shoddy service from you as I did from your store representative. You didn't bother to read what I wrote, you just looked for checkboxes to fill, and when you saw that it wasn't exactly in the format you were expecting from me (an expectation you did not communicate a priori, by the way) you defaulted to 'well, I can't handle this, this is outside what I'm programmed to understand.'

You didn't care at all, nor exert one bit of effort.

My complaint is not (just) against your Springfield, VA 22150 location, it's against your entire corporate callous culture. Please remand to your C.E.O. to read, review, laugh at, and get on with his day. After all, he has a business to run: he doesn't have time to address the concern of a customer.

My contact information was in the original complaint. With my cell phone number and a good time to contact me. I'm not going to repeat myself because of lack of care or concern or competence on your part. Thanks.